COURSE OVERVIEW: You are about to embark on a new learning experience of Organisational Behaviour. You
have a big advantage in that you probably work for a business organisation and are, or have been, a member of
many others, including voluntary and public sector ones. You also have a lot of experience in the behaviour of
other individuals and groups that you meet and interact with on a day-to-day basis. Your behaviour also has an
impact on those around you, particularly your peers or subordinates if you have them. It will impact on key
people such as your manager or often, as importantly, on your customers and those you work with or require
help and assistance from. You might also recognise that such behaviour is not fixed or predetermined but can
be positively influenced in both directions. Indeed if the needs of the individual and the demands of the group
or organisation are incompatible, this may result in frustrated behaviour or even conflict. Organisational
behaviour is concerned with the study of the behaviour of people within an organisational setting. Strictly
speaking, only relatively small organisations behave as a collective entity. In large organisations we will be more
concerned with behaviour at the individual, group and organisation levels and aim to explain and understand
the factors that influence our behaviour at work. In this training program, we will look at each of these three
important dimensions in turn unlocking at the end the organisation’s black-box potentials (the intellectual
capital).
Our Accreditations
