Managing an office has become an increasingly sophisticated and complex job. The increased demand for
speed and accuracy, knowledge of new technology and an increasingly diverse work force, bring challenges and
also opportunities for growth. This dynamic and indepth course explores some of the more advanced skills
which can help an office manager to work more confidently, creatively and effectively. In this programme you
will learn how to: • Prioritise your daily responsibilities to achieve maximum output. • Streamline your work
practices and office environment. • Communicate effectively and assertively at all levels. • Understand yourself
and others thereby improving interactions and relationships. • Use techniques to help you think creatively, solve
problems, plan, and make decisions.