Technical Sheet

Nature of serivce : Training

Title : MODERN SKILLS IN CRM (Customer Relationship Management)

Objectives : Describe the importance of the leader as a role model for customer service excellence. Establish the importance of setting and reviewing customer service standards. Describe techniques to motivate teams and individuals for peak performance. Develop effective communication strategies to promote teambuilding. Evaluate surveys to accurately monitor customer satisfaction. Design a realistic and challenging customer service employee training program.

Description : 

Target audience : Sales Managers.Department Managers. Customer Service Managers. Customer Service Professionals. Team Supervisors.