MODERN SKILLS IN CRM (Customer Relationship Management)

Introduction: A customer-focused organisation is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organisation. This program focuses on what it takes to build the culture, the processes, and the relationships that will lead to long-term growth and financial sustainability. Leaders are role models in planning, communication, coaching, and employee recognition. Their efforts result in increased employee loyalty, greater innovation, and improved customer satisfaction. The course covers customer service management responsibilities, from the most fundamental tasks of hiring, training, coaching, and team building to quality assurance and leadership skills. This challenging and highly participative program will focus on creating and managing effective teams, dealing with difficult customers, understanding behavioural styles and proven leadership strategies.