Short Description:
This course provides a comprehensive and modern overview of the role and activities of the Human Resource
Personnel (HR) Department. It presents the latest tools and techniques for the effective management of people.
Participants will learn about the processes involved, the systems used and the skills needed to be successful in
a modern HR Department. They will explore personnel activities ranging from the recruitment interview to a
dismissal meeting, discovering the skills required and the role of the HR Professional in the 21st Century.
Strategic HRM in the modern organisation • Measuring and reducing absenteeism • Performance
Management in a multi-cultural environment Essential steps in employee record security and minimizing
identity theftManaging employee problems