We all operate in an increasingly complex commercial and professional environment that requires us to
negotiate on a daily basis not only with customers, clients, suppliers and contractor, but also with managers,
fellow employees and colleagues within our own organisation. ‘Mastering Negotiation Skills a five-day
course designed to explain the negotiation process in detail and demonstrate how to use it effectively, giving
delegates the negotiation skills and strategies, they need to succeed in today challenging commercial
environment.