Nature of serivce : Training
Title : CUSTOMER CENTRIC MANAGEMENT
Objectives : Describe the importance of the leader as a role model for customer service excellence. Establish the importance of setting and reviewing customer service standards. Describe techniques to motivate teams and individuals for peak performance. Develop effective communication strategies to promote teambuilding. Evaluate surveys to accurately monitor customer satisfaction. Design a realistic and challenging customer service employee training program.
Description :
Target audience :
Date : 17-08-2025 - 21-08-2025
Place : Algiers (ALGERIA)
Length : 1 Week
Consultant/Trainer (s) : Mohamed Khaldi
Learning support : PPT