Technical Sheet

Nature of serivce : Training

Title : Conflict Resolution at Work

Objectives : Understand of workplace mediation theory, practice and methods. Apply a model of effective workplace mediation. Interpret cultural differences that affect the mediation process. Develop your skills in core mediation practice suitable for workplace conflict. Effectively deal with blockages in the mediation process. Understand the basics of reaching and formalising mediation agreements. Be aware of one�s own abilities and limitations in conducting workplace mediation sessions. Develop an ethical framework for the practice of workplace mediation.

Description : 

Target audience : such as database administrators, system administrators, business analysts or business intelligence specialists. It is also ideal for less technically-inclined management and administrative professionals seeking to understand big data strategies and technologies. Recommended preknowledge includes exp